Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine the correct shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn footwear in its original packaging. Please ensure the soles are clean and free of scuffs to qualify for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your shoes sooner.
Are Clive Shoes made from genuine leather?
Yes, our premium collections use high-quality genuine leather. We also offer a dedicated 'Vegan Line' made from high-performance synthetic materials for our eco-conscious customers.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.
How should I care for my new shoes?
To prolong the life of your footwear, we recommend using a weather-protectant spray before the first wear and using cedar shoe trees for leather styles to maintain their shape.